Support Policies

Overview

Available free for the first year after purchase and thereafter when you purchase Technical Support, ICS will help you get up and running during the installation process and provide expert assistance with programming and usage problems. By using telephone, web or email to contact us, you will be able to:

  • Access the "Support Customer Only" section of the web page where you can download bug fixes and updates and take advantage of other facilities available only to customers.
  • Request installation and configuration assistance, to help you get a product loaded on to and functioning properly on your system.
  • Report bugs, receive help with problem resolution and/or workarounds.
  • Request status on any bugs previously reported.
  • Suggest enhancements.

Availability

ICS Technical Support is available on standard ICS business days from 9:00 A.M. to 6:00 P.M. Eastern Time. Technical Support will not be available on the following 2014 ICS holidays:

New Year's Day 1/1/2014
President's Day 2/17/2014
Memorial Day 5/26/2014
Independence Day 7/4/2014
Labor Day 9/1/2014
Columbus Day 10/13/2014
Thanksgiving day 11/27/2014
Thanksgiving (Fri) 11/28/2014
Christmas 12/25/2014

Contact Information

Please contact ICS support by either:

  • Email
  • Telephone: (617) 621-0060